What is the most frequent mistake you observe people making when they communicate in business

What is the most frequent mistake you observe people making when they communicate in business settings? Think about how people talk to each other, or communicate in writing, where you work or in day-to-day communication between you and faculty/staff at Nova. Also think about the way you are treated when others communicate with you, such as salespeople in stores, personnel at restaurants, etc.  Be specific about the mistakes they make, and how they damage the effectiveness of the communication.

Expert Answer

The most frequent mistake that people commit while communicating in business setting is inappropriate body language and unnecessary display of emotions. In day to day communication between management trainees and faculty/staff, it is observed that staff usually treats the trainees with a casual attitude and does not give due attention which they deserve. There is no open sharing of information and they staff usually try to avoid direct communication with the trainees. They have an opinion that trainees have no knowledge or experience to make any meaningful contribution to the organization. It is perceived that their main objective is to pass the time during the training duration and submit their project report. Beyond that they are not very keen to add any value to their role as trainee. Staff usually display their emotions such as frustration, anger and disappointment related to work in communication with people who are not the cause of the problem. This creates misunderstanding and distrust between people and damage the effectiveness of the communication. Improper body language and use of wrong gestures also hamper the effectiveness of communication.

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