Barnes and Nobles
Case Analysis - M5A1 - Barnes and Nobles
[Learning Objectives Assessed: 6a, 6b]
Chapter 15 - Read the Problem-solving application case, pages 633-634 of the text, Barnes & Noble Faces Its Last Chapter, and answer the three Discussion Questions that follow the reading. In your submission use headings that correspond to the questions.
Answer these Discussion Questions:
Define the problem: Remember that the problem is the gap between the desired and the current state. State the problem as the gap and be sure to consider problems all 3 levels, and if one is more important than other levels, then focus on it for parts 2 & 3.
Identify the causes of the problem: Use the procedure in step #2 to determine the cause and explain why?
Make your recommendation for solving the problem: Use the procedure in step #3 for a recommendation and implementation plan.