analysis and resolving conflict

This assignment ties together concepts learned throughout the entire course. A good review might be necessary before beginning. Be sure to do this before you begin.

Begin by viewing the two videos below. Note that there is no public safety officer in the video; you are to assume that role, and complete the assignment as if you were observing the interaction between the landlord and tenant. To be clear, you are like a “fly on the wall” as you view this from the perspective of a third party. You may view the video as often as you like in order to address the areas and issues listed below.

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The first video takes place some time before the 2nd one—perhaps a month earlier.

Organization of Paper
Cover page in APA style required (use format from APA Style Guide example on p. 4)
Double-spaced, a minimum of 500 words.
12 point type
Page numbers
Appropriate page headers and subject headings
See APA Style Guide
in by clicking the link here or downloading from Course Resources or the Course Navigation Guide
Content Guide for Paper

Introduction – to format headings and the headers throughout your paper, see p. 15 of APA Style Guide). You are expected to include an introduction which starts with a brief description of the conflict itself and the purpose of the paper. This is also where you will indicate what you are going to talk about in the body of the assignment; hence, providing a road-map of your paper to the reader. There are resources online which can help with how to write an introduction and you can also access our Learning Cafe online resources.

The Conflict

Apply Tactic 1 of the Rational Conflict Resolution process to define the conflict. For this section, you will provide a full description of the conflict. Be sure to include the following.
The type of conflict
Signs of an impending conflict, or conflict starters
The cause of the conflict
Possible consequences of the conflict

Analysis of the Conflict

Consider Tactic 2 of Rational Conflict Resolution
Complete a conflict map for this situation
Detail your findings from the conflict map process
Explain insights provided by the conflict map
Describe the dynamics that affect this conflict (minimum of 3)
Describe and explain the positions and interests of both parties
Anticipate barriers that might affect conflict resolution
Don’t forget to Include a file, scan, or photo of your conflict map when you submit your paper.

Management and Resolution

Consider Tactic 3 of the Rational Conflict Resolution Process
Explain how you would create a climate that would be supportive to resolving this conflict
Comment on non-verbal and verbal approaches you might apply to the conflict
Name and explain your primary conflict style, and consider whether it would be effective in resolving this conflict. Why or why not? If not, describe the conflict resolution style that would likely be most effective, and explain why this is so.
Apply at least two aspects of constructive conflict communication to the situation


Summarize your findings. What did you learn from this assignment?

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