Conflict Resolution

Create 8-12 slides of PowerPoint presentation with 5-10 minutes of recorded audio that will address conflict resolution with regards to a specific scenario that is depicted in the assessment media.

Introduction

Don't use plagiarized sources. Get Your Custom Essay on
Conflict Resolution
Get an essay WRITTEN FOR YOU, Plagiarism free, and by an EXPERT!
Order Essay

Conflict is inevitable at any level in any organization or industry. Leaders must be ready and able to properly address conflict when it arises. This is to minimize disruptions and negative impact on employees. It is also important to remember that not all conflict is negative. Conflict can actually be positive when it minimizes or prevents groupthink, which occurs when team members are more concerned with cohesiveness and avoiding conflict than they are with high performance. When groupthink occurs, team members simply agree with their peers instead of voicing their opinions or offering alternate solutions. Leaders must recognize when this happens and strive to create a healthy team environment that promotes collaboration but welcomes differences of opinion.

As a health care leader, you will be called upon to resolve conflicts in your team and within your organization. You will need to manage conflicts that occur with you and also handle situations where you were not present. The media piece in the Vila Health: Conflict Resolution activity presents a scenario that you will review. After the review, prepare a PowerPoint presentation, accompanied by an audio recording, that you would give to hospital leadership to train them on how to handle situations such as this.

Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

Competency 2: Explain cultural competence and its relevance to health care management.
Explain how a lack of cultural competence can compound already stressful situations and impede collaboration.
Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
Explain the communication techniques that should be avoided to include diverse cultures.
Discuss communication strategies that hospital leadership should promote within the organization to resolve conflicts.
Explain the role of relationships in communication and its impact on teamwork and collaboration.
Recommend strategies that could be implemented to improve the relationship between nursing and housekeeping.
Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
Preparation

The media piece in the Vila Health: Conflict Resolution activity will be used as context for this assessment. Work through the scenario and begin planning to resolve the conflict between the nursing and housekeeping staff.

Some guidelines as you start preparing for your assessment are as follows:

Begin your presentation by providing background information into the problem and explain how a lack of cultural competence can compound already stressful situations and impede collaboration.
This should be taken from the Vila Health: Conflict Resolution media piece, as well from the resources in the assessment, or your personal research.
Think about the communication techniques that were used in this simulation but should not have been used as they are related to diverse cultures.
In other words, what were the mistakes made in the media piece that you will want to avoid?
Think about the communication strategies that would most likely promote better understanding and help to resolve conflicts easily in the future.
Think about how communication between roles and individuals impacts their relationships and ability or willingness to collaborate.
Think about the communication and conflict resolution strategies that would be most relevant for improving the relationships between the nursing and housekeeping staff in this situation.
Instructions

For this assessment, you will create an 8–12 slide PowerPoint presentation. The presentation should include a recorded audio that is 5–10 minutes in length. You may wish to consult these resources before starting your assessment:

Vila Health: Conflict Resolution | Transcript.
Use this as context and imagine you are presenting your PowerPoint to Vila Health leadership as a guide to effectively resolve situations like the one in the media piece in the future.
Using Kaltura [PDF].
This guide outlines the steps to creating a recording using Kaltura. You may wish to use this tool to record your presentation for this assessment.

You are free to organize your presentation however you like. One potential way to organize it is as follows:

Cover slide: One slide that includes the name and number of the course, name of the project, submission date, name of the learner, and contact information.
Introduction slide: One slide that provides a brief overview of conflict resolution and the case study. This is the elevator speech of the case study and captures an overview in a list format. Provide two short paragraphs in the speaking notes to support the points made in the list.
Background slide: One slide that explains the background of the case study.
Analysis of the situation: A section of two slides that explains how a lack of cultural competence can compound already stressful situations and impede collaboration.
Communication slide 1: One slide that lists at least two communication strategies that leadership can use to help the organization resolve the conflict.
Communication slide 2: One slide that explains the role of relationships in communication. You may wish to discuss the relationship between leaders and followers and also leaders overseeing teams.
Communication slide 3: One slide that explains the role of communication in teamwork and collaboration.
Application of literature to the case study: Recommend strategies that could be implemented to improve the relationship between nursing and housekeeping.
Summary: One slide that sums up the case study.
References: This section should list, in APA format, the scholarly references used to create the plan, especially with regard to the review of the literature.

When presenting, do not read directly from the slides; instead, contribute additional information or elaboration on the content provided. Also, the text on your slides should be organized by bullet points that highlight the key ideas for each slide, rather than writing out entire paragraphs of information. Though, you may find it useful to write a detailed outline or script as a reference while you create your audio recording. Record your presentation audio either directly into PowerPoint or by using Kaltura.

Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact Disabilityservices@capella.edu to request accommodations.

Additional Requirements
Structure: Include a slide with APA formatted references at the end of your PowerPoint presentation.
Length: 5 to 10 minutes in length. About 8–12 slides.
References: Cite at least three current scholarly or professional resources.
Format: Use APA style for references and citations.
You may wish to refer to the following APA resource to help with your structure, formatting, and style:
APA Style and Format.
APA Paper Tutorial.
APA Paper Template.
Font: Times New Roman font, 12 point, double-spaced for narrative portions only.
SCORING GUIDE

Use the scoring guide to understand how your assessment will be evaluated.

Top Grade Homework
Order NOW For a 10% Discount!
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.