Technology Needs Assessment

Note: Your needs assessment will provide the basis for the remaining assessments in this course.

Preparation

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Telehealth technology can be representative of many different scenarios. For example, the technology could be designed to assist nurses with providing care, such as chronic disease management, to rural patients. It could also be designed to enable physicians to access enhanced care strategies from other providers in another part of the United States, or internationally. Such care strategies might include radiology readings or assistance in an operating room with a new procedure.

For this assessment and all remaining assessments, choose any new or upgraded telehealth technology that you would like to see implemented in your organization or practice setting. Be creative and imagine what it would be like to have any telehealth resources that would benefit your community. Then, imagine that executive leaders in your organization or practice setting are considering the purchase of those resources to improve the quality of care provided to patients and enable medical and nursing staff to extend coverage for patients in the region.

Finally, as a nurse leader with responsibilities in upper management, imagine that you have been asked to determine whether this purchase will adequately address key issues in patient care and lead to improved outcomes.

To prepare for the assessment, you are encouraged to reflect on performance gaps in your organization, what outcomes are measured, and how telehealth technologies can help to improve outcomes. Also, consider how you would effectively communicate the need for a new or upgraded technology to executive leaders in a way that will help you obtain their support. In addition, you may wish to:

Review the assessment instructions and scoring guide to ensure that you understand the work you will be asked to complete.
Review the Guiding Questions: Technology Needs Assessment document, which includes questions to consider and additional guidance on how to successfully complete the assessment.

Note: Remember that you can submit all or a portion of your draft needs assessment summary to Smarthinking Tutoring for feedback before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.

Requirements

Determine the need for the new or upgraded telehealth technology. Present your findings and recommendations in an executive summary. Include any available assessments and gap analyses that may have been conducted previously.

Complete the Vila Health: Preparing for a Technology Needs Assessment simulation, linked in the required resources.

The executive summary requirements, outlined below, correspond to the grading criteria in the Technology Needs Assessment Scoring Guide, so be sure to address each point. Read the performance-level descriptions for each criterion to see how your work will be assessed. The Guiding Questions: Technology Needs Assessment document, linked in the required resources, provides additional considerations that may be helpful in completing your assessment. In addition, be sure to note the requirements below for document format and length and for citing supporting evidence.

Explain the relevance and importance of a needs assessment.
Identify the key issues in nursing care affecting patient outcomes that the new or upgraded telehealth technology will address.
Identify the safety requirements and regulatory considerations when using this technology.
Identify the patient confidentiality and privacy protections that this technology must address.
Describe the potential impact of internal and external stakeholders and end users on the acquisition of this technology.
Support assertions, arguments, conclusions, and recommendations with relevant and credible evidence.
Write clearly and concisely in a logically coherent and appropriate form and style.
Document Format and Length

Format your executive summary using APA style.

Use the APA Style Paper Template, linked in the resources. An APA Style Paper Tutorial is also provided to help you in writing and formatting your executive summary. Be sure to include:
A title page and references page. An abstract is not required.
A running head on all pages.
Appropriate level 1 section headings.
Your executive summary should be 3–4 pages in length, not including the title page and references page.
Supporting Evidence

Cite at least five credible sources from peer-reviewed journals or professional industry publications to support your implementation plan.

CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
Explain the relevance and importance of a needs assessment. Does not explain the relevance and importance of a needs assessment. Attempts to explain the relevance and importance of a needs assessment, but omits some obvious consequences of doing or not doing the needs assessment. Explains the relevance and importance of a needs assessment. Explains the relevance and importance of a needs assessment, and identifies assumptions underlying the suggested needs assessment.
Identify the key issues in nursing care affecting patient outcomes that a new or upgraded telehealth technology will address. Does not identify the key issues in nursing care affecting patient outcomes that a new or upgraded telehealth technology will address. Attempts to identify the key issues in nursing care that a new or upgraded telehealth technology will address, but fails to clearly explain the effect on specific patient outcomes. Identifies the key issues in nursing care affecting patient outcomes that a new or upgraded telehealth technology will address. Identifies the key issues in nursing care affecting patient outcomes that a new or upgraded telehealth technology will address, and impartially considers conflicting evidence and/or other perspectives.
Identify the safety requirements and regulatory considerations when using a new or upgraded telehealth technology. Does not identify the safety requirements and regulatory considerations when using a new or upgraded telehealth technology. Identifies the safety requirements, but fails to consider relevant regulatory factors. Identifies the safety requirements and regulatory considerations when using a new or upgraded telehealth technology. Identifies the safety requirements and regulatory considerations when using a new or upgraded telehealth technology, and suggests criteria that could be used to evaluate whether requirements are met.
Identify the patient confidentiality and privacy protections that a new or upgraded telehealth technology must address. Does not identify the patient confidentiality and privacy protections that new or upgraded telehealth technology must address. Attempts to identify the patient confidentiality and privacy protections, but fails to consider relevant safeguarding features or security risks. Identifies the patient confidentiality and privacy protections that a new or upgraded telehealth technology must address. Identifies the patient confidentiality and privacy protections that a new or upgraded telehealth technology must address, and identifies knowledge gaps, unknowns, missing information, unanswered questions, or areas of uncertainty.
Describe the potential impact of internal and external stakeholders and end users on the acquisition of a new or upgraded telehealth technology. Does not describe the potential impact of internal and external stakeholders and end users on the acquisition of a new or upgraded telehealth technology. Attempts to describe the potential impact of stakeholders on technology acquisition, but fails to consider possible interactions with some stakeholders. Describes the potential impact of internal and external stakeholders and end users on the acquisition of a new or upgraded telehealth technology. Describes the potential impact of internal and external stakeholders and end users on the acquisition of a new or upgraded telehealth technology, and identifies assumptions on which this description is based.
Support assertions, arguments, conclusions, and recommendations with relevant and credible evidence. Does not support assertions, arguments, conclusions, and recommendations with relevant and credible evidence. Provides sources that lack relevance or credibility, or the evidence is not persuasive or explicitly supportive of assertions, arguments, conclusions, or recommendations. Supports assertions, arguments, conclusions, and recommendations with relevant and credible evidence. Supports assertions, arguments, conclusions, and recommendations with relevant, credible, and convincing evidence. Skillfully combines error-free source citations with a perceptive and coherent synthesis of the evidence.
Write clearly and concisely in a logically coherent and appropriate form and style. Does not write clearly and concisely in a logically coherent and appropriate form and style. Writes with a lack of clarity or conciseness. Writing is loosely structured, or includes errors in grammar, mechanics, or APA formatting that inhibit effective communication or detract from good scholarship. Writes clearly and concisely in a logically coherent and appropriate form and style. Writes clearly and concisely in a logically coherent and appropriate form and style. Main points, ideas, arguments, or propositions are well-developed and engaging. Adheres to all applicable disciplinary and scholarly writing standards and conventions.

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